IDC Customer Service Representative (Recruiting 6 people)
Technical Support Specialist/ Junior Systems Administrator
Job Description:
Receive and handle clients/customers questions and concerns, and coordinate with IDC Engineer to process related problems
Mediate between different departments to have efficient working conditions
Reply to customers and asking for feedback of service provided
Workstation troubleshooting
Ability to add/delete users to and from domain
Ability to custom build servers and load the Operating System
Have knowledge of Firewalls, Routers and Switches (installing updates and configuring)
Have knowledge of IP and Subnetting protocols
Location: Herndon, VA
Personal Requirements:
Junior/College degree or above (preferably computer related fields)
Computer related degree / or 1 years of computer related experience, and familiar with Windows system, centos system and tbuntn system
Works well with people, good team coordination, responsible, and a gentle personality

You will be asked to demonstrate your technical abilities during the technical interview portion of our interview process

*Previous work experiences are given priority, and qualified employees will be eligible for promotion opportunities
*Employee benefits will be provided along with the position
*Must be able to understand Chinese* Please apply only if you are fluent in Chinese
*Salary is negotiable depending on experience and skills and will be discussed during interviews
*Full time position

Interested Applicants please contact us
Victoria
Phone: 703 － 303- 6719
Email: vv3318@outlook.com

Wendy
Phone: 571-338-4364
Email: yhuang018@gmail.com

IDC Customer service (招聘人数：6人)
工作内容：
1丶接收客户提交的问题丶并协调IDC Engineer处理相关问题
2丶衔接各部门之间高效工作
3丶回访客户对公司产品使用情况
4丶解决工作站出现的问题
5丶能够在系统上添加/删除用户
6丶能够建服务器并开启操作系统
7丶了解防火墙，路由器和交换机（安装更新和配置）
8丶了解 IP 和网络协议

工作地点：Herndon, VA

个人要求：
大专或大专以上文凭， 会英语和中文 （我们客服不是只接电话，主要是即使聊天工具和系统使用）
2丶计算机专业或 有计算机使用经验，熟悉Windows, centos 与tbuntn 系统
3丶有团队协作精神与协调能力丶有责任心丶性格温和，有上进心，刻苦勤劳

*面试的时候，会有一个技术试部分
*有工作经验优先， 合适着提供晋升机会
*会提供相关福利
*中英文流利，薪水面议
*只招全职