Company: Dc-Tech USA

Position Overview:
DC-Tech USA Corporation is a start-up company based in Herndon, Virginia, and a subsidiary of an established parent company based in China. We provide complete internet application services including basic server security protection, server hosting and lease, intelligent DNS resolution, rack rental, large bandwidth access IDC and data services to customers primarily based in China.
We are looking for an experienced and organized Customer Service Representative to join our team. This position requires strong communications skills and a good phone manner, although you will mainly be using chat programs and other operating systems.
This is a role that will be crucial to our clients and the ongoing success of our company.
Duties & Responsibilities:
provide technical support for products
maintenance of data protection measures, such as firewall configuration and black/white lists
keep track of server activities, such as data flow and bandwidth of network
assist clients with installation and reinstallation of operating systems
communicate efficiently and accurately with engineers about the issues reported by clients
Required Skills and Qualifications:
Bachelor’s degree or higher.
Must be bilingual in both English and Chinese to communicate with customers and staff based in China.
Must have fast and accurate typing skills and be comfortable using computers. We will provide further job training related to the position.
Able to multi-task and to function effectively under pressure, working to tight deadlines.
The ideal candidate will be a detail oriented self-starter, expected to provide independent quality work while meeting strict deadlines.
This position would best suit a gentle personality who works well with others but is equally able to work independently as required.
Should have a desire for constant self-improvement and to continuously learn new skills in a fast-changing sector of the communications industry
Office Environment Details:
The successful applicant will be based in an open plan office in a modern Class A building.
Our office tends to be quiet, as we are a start-up, but this may change as we grow.
Compensation Details:
This is a full-time position with a rotational shift work schedule. Working days will include weekends and holidays. Salary range is up to $36,000 per year.
Benefits provided will include health and dental insurance at no cost for the employee and a pension plan with company contribution. These are in the process of being introduced.
7 days PTO and 3 days of sick leave per year are provided following successful completion of three month probation.
If interested, please apply on indeed.
Terry & Yvonne
IDC Customer Service Representative
个人要求:
本科或本科以上文凭, 中英文沟通流利
熟练使用计算机 , 打字速度快。公司会提供相关业务培训（此岗位除接电话以外，大部分时间使用即时聊天软件）
服从团队协作, 刻苦勤劳, 有责任心, 态度认真仔细, 有上进心
这是一份全职工作。Class A 写字楼,工作环境优越。 合格者公司提供相关的福利
此职位会有轮班的制度 ,要能够适应早班和夜班的工作时间
工作地点: Herndon, VA
Job Type: Full-time