要求：
1. 能用中英文流利读写及交谈，大部分时间需要跟客户用中英文交流以及操作电脑程序。
2. 熟悉电脑基本办公软件的操作，有较强学习能力。
3. 诚实，热诚，可以在忙碌的工作环境中合理有序地安排工作。
4. 需能够全职工作，服从公司经理的工作安排.
5. 公司提供最好的工作环境 ，公司地点在 tyson，Vienna

可帮助办理H1B
如果您感兴趣请发送您的英文简历至agnes.yoo@wirebarley.com

Case Management Specialist

About this position:
The case specialist will be given an active caseload through assignments, calls into the office. Casework responsibilities include but are not limited to: conducting needs assessments, providing comprehensive assistance, informing clients how our procedure works.
This position requires collaboration with both financial law and human services to provide coordinated interventions. This position also requires the ability to maintain detailed records on all casework.
Bilingual applicants are strongly encouraged to apply, If the candidate selected for this position possesses multilingual skills, they will be required to successfully pass an examination assessing oral communication, reading comprehension, and interpreting skills.
The selected applicant must successfully pass the background check.

Responsibilities:
Respond to customer queries in a timely and accurate way, via phone, email or chatIdentify customer needs and help customers to understandAble to remain calm and excel under pressure with an all-hands-on-deck attitudeMaintain expert-level knowledge, as well as curiosity and awareness of new trends and research in financial industry.Record and relay customer feedback and concerns to internal teams including tech, marketing, operations, and product development to allow for continual improvement of the customer experience
If you are interested, please send your resume to agnes.yoo@wirebarley.com